Right of Withdrawal
Would you like to withdraw from an order placed in our online shop? As a consumer, you can withdraw from the contract within fourteen days without giving any reason. The easiest way is right here online:
In the form, enter your name, the order number from your order confirmation and the email address you ordered with. Then choose whether to withdraw from the whole order or from individual items, and confirm your withdrawal. You will promptly receive an acknowledgement of receipt by email.
You can also tell us about your withdrawal by letter or email, informally or using the model withdrawal form below.
Withdrawal information
Right of withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day:
- in the case of a sales contract, on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods;
- in the case of a contract for multiple goods ordered in one order and delivered separately, on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good;
- in the case of a contract for the delivery of a good consisting of multiple lots or pieces, on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece;
- in the case of a contract for the regular delivery of goods during a defined period of time, on which you or a third party other than the carrier and indicated by you acquires physical possession of the first good.
To exercise the right of withdrawal, you must inform us (Weingut Bründlmayer GmbH, Zwettler Straße 23, 3550 Langenlois, Austria, fax +43 2734 3748, email weingut@bruendlmayer.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
You can also exercise your right of withdrawal online at www.bruendlmayer.at/en/cancellations/. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, containing information on the content of the withdrawal statement and the date and time of its receipt.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
We bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Returning goods
If possible, please send the goods back to us complete and in their original packaging. The original packaging is not a condition for your withdrawal, but it simplifies and secures the handling for us.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To
Weingut Bründlmayer GmbH
Zwettler Straße 23
3550 Langenlois
Austria
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.